FAQs

Frequently Asked Questions


What happens if I’m not able to attend my scheduled appointment?

What insurances do you take?

What are my financial responsibilities?

What should I do in the event of an emergency?

How often will we meet?

What do I do when I need my prescription refilled?

What is a Nurse Practitioner?

What is the difference between Therapy and Psychiatry?

What does “Board certified” mean?

Do you complete disability paperwork?

 

What happens if I’m not able to attend my scheduled appointment?

While it is very important that you attend all of your scheduled appointments, we understand that there may be times when you must reschedule.  Since we have set time aside specifically for you, we ask that you call us 24 hours in advance if you need to change it.  Should you need to cancel or reschedule with less than 24 hours’ notice, you may be subject to a late cancellation fee.

What insurances do you take?

Our providers are contracted with most major insurance companies.  However, it is best if you call our office at (727) 726-7442 or contact your insurance company to verify that your provider is in your network.  If your selected provider is not in network, we will be more than happy to change or cancel your appointment as necessary.

What are my financial responsibilities?

You are expected to pay in full for each session upon arrival of your visit unless other financial arrangements have been made.  In addition, you must pay any outstanding balances due from missed or late-canceled appointments, phone conversations, or deductible or co-insurance amounts that have been posted since your last appointment.  You can view the current fee schedule in the New Client Intake Packet found on the For New Clients page.  If your financial situation changes during the course of treatment, please let us know immediately and we’ll try to work out acceptable arrangements.  We accept Visa, MasterCard, Discover, personal check, and cash (exact change only).

What should I do in the event of an emergency?

In the case of an emergency (something that needs to be done right away to avoid possible injury or loss of life), please call 911 immediately.  If you have an urgent need that is not life threatening, please call our office at (727) 726-7442.  If the call is received during business hours, we will route your message to your provider.  If you call after business hours, we will retrieve the message the following day.

How often will we meet?

You and your provider will develop a treatment plan that details how often you need to meet and how long your sessions will be.  The initial session will be 45-60 minutes.  Follow up sessions will vary from 15-45 minutes depending on the type of treatment you are receiving.

What do I do when I need my prescription refilled?

The most efficient way to refill your prescription is to attend all scheduled appointments.  We generally schedule your appointments to coincide with your medication refills.  However, if you need a refill between visits, please contact your pharmacy directly.  The pharmacy will notify our office electronically and we’ll refill your prescription within three business days.  If you are on a stimulant medication, State law requires us to see you every 90 days and we must give you hand-written prescriptions for each refill.

What is a Nurse Practitioner?

An Advanced Registered Nurse Practitioner (ARNP) is a clinical nurse specialist (CNS) that has met higher educational and clinical practice requirements beyond basic nursing education and licensing requirements for registered nurses.  A Psychiatric Nurse Practitioner is qualified to address both the psychiatric and medical needs of patients and is able to prescribe medication in conjunction with a supervising physician.

What is the difference between Therapy and Psychiatry?

Therapy, also called psychotherapy, is a method of treating mental and mood disorders.  Therapists use a range of techniques to create communication and behavioral change.  These changes are designed to improve the mental health of a client.  Psychiatry, which is also a method of treating mental and mood disorders, is practiced by a medical doctor or nurse practitioner.  The additional medical expertise allows the psychiatrist or nurse practitioner to better understand the medical scope of your trouble and prescribe medication if appropriate.  Often, we’ll recommend that you attend therapy and psychiatry sessions as part of your treatment.

What does “Board certified” mean? 

Doctors and nurse practitioners do not have to be Board certified to practice medicine.  However, Board certification ensures that your provider has met the highest criteria within their respective specialty.  All of our doctors are certified through the American Board of Psychiatry and Neurology and many of our nurse practitioners are certified through the American Nurses Credentialing Center.

Do you complete disability paperwork?

Our office may recommend disability after the patient has been evaluated over the course of a few sessions.  Please bring the paperwork with you to your appointment.  Please review our current fee schedule in the New Client Intake Packet (found on the For New Clients page) for the cost associated with completing this paperwork.  We accept Visa, MasterCard, Discover, personal check, and cash (exact change only) as forms of payment.