Our Policies

FINANCIAL POLICY: Payment is expected at the time of service.  We accept cash (exact change only), checks, and most major credit cards.  Please review the fee schedule [link] for a list of current fees.

APPOINTMENTS:  If you are unable to keep your scheduled appointment we require a 24-hour notice.  In the event you do not give a 24-hour notice, you will be billed a late cancellation fee.  All fees must be paid before future appointments can be scheduled.

EMERGENCY CALLS: We are an out-patient practice and none of our staff has admitting privileges at local hospitals. The emergency phone numbers provided on the office voicemail are for after-hour urgent issues that are not life threatening.  If you are experiencing a life-threatening emergency such as violent or suicidal thoughts, please call 911 immediately.

PRESCRIPTION REFILLS: Prescription refill request are approved during office hours only and require up to three business days for processing.  All prescription requests for controlled substances require a written prescription for each refill and require five business days for processing. All medication samples and paper prescriptions must be picked up during office hours.  We do not mail out medication samples or prescriptions.

INSURANCE & CLIENT RESPONSIBILITY: It is your responsibility to notify us of any insurance changes and to obtain any required authorizations.   We will submit claims to the insurance company that we have on file.  Per our contractual agreement with insurance companies we must collect all co-payments, co-insurances, or deductibles from you. Payment is due at the time of service.  Should the insurance company not cover the service, the balance may become payable by you.

CONFIDENTIALITY:  Our practice is HIPAA compliant which means that all communication with our staff is protected health information and cannot be released to any other party without your written consent.    All clients or their parent/legal guardian must sign a release before any information can be released.

FEES NOT COVERED BY INSURANCE:  The items listed below are not covered by insurance companies and are your responsibility. Fees for these items must be paid at the time the service is rendered. 

    • Fees for medical records sent to attorneys or other agencies
    • Fees for no shows or cancellations less than 24 hours before the appointment
    • Fees for returned checks
    • Fees for disability forms, FMLA forms, or letter preparation
    • Fees for Eye Movement Desensitization and Reprocessing
    • Fees for phone calls from providers as outlined in new client paperwork